VSS Academy

Hello Team Leads, Transitioning from planning to action is crucial in the fast-paced environment of contact centers. As part of our VSS Standard Operations And Rigor (vSOAR) model, the “DO” phase is where your plans become reality. This phase is critical for team leads as it involves direct supervision and implementation of daily activities. Let’s…

📞 The Power of Pre-Shift Huddles in Contact Center Operations 📞 Sent by the Learning & Development Team Hello Team Leaders, Running a successful contact center operation requires more than just skilled agents and state-of-the-art technology. It also hinges on clear communication and alignment among the team, which is where pre-shift huddles play a pivotal…

🌟 Weekly Microlearning: Empowering Working Parents 🌟 Sent by the L&D Team Hello Empathetic Leaders! In light of the importance of parents in the workforce and our ongoing commitment to inclusivity, this week’s microlearning session focuses on supporting the working parents in our team. Balancing professional responsibilities and parenting is a challenging task, and as…

Hello Team Leaders, In the fast-paced environment of our daily work, meetings play a critical role. However, not all meetings are created equal. Effective meetings boost productivity and inspire teamwork, while poorly planned ones can waste time and diminish morale. Here’s how you can ensure your meetings are impactful and efficient. Strategies for Organizing Effective…

🌟 Weekly Microlearning: Mastering the Art of Managing Up 🌟 Sent by the L&D Team Hello Progressive Leaders! This week’s microlearning topic is all about empowering your employees to “manage up” effectively. Managing up is a vital skill that helps employees align their work style with their manager’s expectations, enhancing productivity and job satisfaction. Let’s…

🌟 Weekly Microlearning: Balancing Friendship and Leadership 🌟 Sent by the L&D Team Hello Enlightened Leaders! In this week’s microlearning, we delve into a nuanced aspect of workplace dynamics: managing friends. It’s not uncommon to form close bonds with coworkers, but what happens when professional roles evolve, and you find yourself in a managerial position…

🌟 Weekly Microlearning: Navigating Employee Departures with Grace 🌟 Sent by the L&D Team Hello Compassionate Leaders! In today’s microlearning, we’re addressing a challenging yet inevitable aspect of leadership: handling an employee’s decision to leave. While it can be tough to see a valued team member move on, responding effectively is crucial for maintaining a…

🌟 Weekly Microlearning: Fostering a Trustworthy Team Culture 🌟 Sent by the L&D Team Hello Forward-Thinking Leaders! In our microlearning session this week, we delve into a vital topic for today’s dynamic work environment: building trust within your team, especially in remote or hybrid settings. Trust is the cornerstone of effective team management, yet many…

Hello Dynamic Leaders! In this week’s microlearning, we’re focusing on a crucial skill for every manager: adapting to the diverse needs of your team members. With a mix of personalities, career goals, and communication styles, tailoring your approach can significantly enhance team performance and satisfaction. Let’s explore strategies to navigate this diversity effectively. 🌈 Embracing…